Case Manager

Job Category: Industrial Advocacy

As our membership continues to grow across the great state of Victoria, we're in the process of re-locating our office to best service our members going forward.

We are looking for an energetic person with a passion for learning and helping our members to join our new Melbourne office as part of our Industrial Advocate team. 

• Location: Melbourne, VIC (exact location TBD)
• Employment Type: Casual Full-Time (Part-Time negotiable)
• Salary: Starting at $39ph including superannuation
• Working hours: 8am-5pm, Monday-Friday
• Commencement: Early January 2025

As a member of our Industrial Advocate team, your role centres around achieving quality workplace outcomes for our members. By possessing a thorough understanding of workplace law, and the ability to handle caseloads proficiently, you will be contributing to improving conditions for workers across Australia.

Considered to be some of the country’s best, our team consists of skilled industrial advocates and legal experts, who offer industrial assistance for a variety of workplace matters such as allegations, bullying, industrial and pay disputes, terminations, and other employment law issues. 

What You'll Do:

• Provide prompt and effective workplace advice for members via phone and email
• Ensure clear and friendly communication to enhance member satisfaction
• Learn processes and content promptly with the necessary training provided
• Contribute to a positive and supportive environment within the organisation
• Continuously strive to improve member satisfaction through proactive measures
• Demonstrate expert knowledge to address and solve the concerns of members
  

About you:

To succeed in this role, you will need to possess the following:

• The ability to meet operational targets through effective communication
• High-quality written and oral communication
• Computer and software literacy
• Ability to learn important legal skills
• Positive attitude and honest work ethic 
• Commitment to Red Union's values

How To Apply:  

To apply, complete the form below or please submit your resume and a cover letter outlining your relevant experience and why you’re a great fit for this position to hotline@redunion.com.au.

About Us

Red Union Support Hub (RUSH) is a leading service organisation that services a network of professional associations. It's committed to supporting and advancing the careers of professionals across various fields. Our organisation includes over 21,000 dedicated members across 13 associations, including nurses, teachers, doctors, and police officers. These professionals have chosen to join a community of organisations focused on excellence and their advancement in the workplace.

We provide a comprehensive range of support services designed to help our members thrive in their professional lives. Our commitment to innovation, growth, and inclusivity ensures that we offer more than just a job—we offer a path to meaningful career development and personal success.