Skip to content
English
Our Home
  • There are no suggestions because the search field is empty.

How to Cancel or Modify Your Subscriptions & Memberships (Including CPD & Tax)

Cancellations are doing at the member portal. Modifications can be done by contacting your Hotline.

Cancelling memberships and products

Cancelling all memberships (and subscriptions) 

Cancellations can be made at the "Membership Change Form" according to the association's General Terms.

To access the Membership Change Form: 

  • Log in to your Member Portal at member.redunion.com.au (AU) or member.unions.co.nz (NZ) using your current member email address and mobile phone for verification.

  • On the portal dashboard:

    • Navigate to "Manage your membership" ->

    • Scroll down to "Billing & Memberships" -> 

    • Click on the buttom that says "Membership Options" -> 
      A snapshot of the membership options button

    • Please allow 1 minute to fill in the options and provide honest feedback to our teams.

  • If you get a pop-up or an error message, you'll need to contact Hotline (see below) or your support contact to find out why. 

Cancelling a Red Academy subscription

To cancel a Nurses and Midwives Academy or Teacher Academy subscription: 

  • Login to your CPD dashboard at https://redacademy.com.au/auth using your official email address ->
    • If you've forgotten your password use the "Forgot password?" feature to regain access;
  • Locate your "Account" in the bottom of the left task bar, or the "settings" in drop-down in the top right ->
  • You will now be at the "Account Settings" page, navigate to the "Subscription" tab under the subheading "Manage your account details and preferences" ->
  • Press the button that says "Manage Subscription" and provide the necessary feedback for out team.
Cancelling a Red Tax Product

To cancel a Red Tax Product, please email info@redtax.net.au and CC in hotline@redunion.com.au; they will manually process your cancellation. 

Please note that naturally, a cancellation cannot proceed if services have already been provided. 

Making modifications to memberships and products

Modifications require a change in subscription but not necessarily a cancellation, such as:

  1. Moving: Changing State or Moving between New Zealand and Australia; 

  2. Changing jobs: Changing industry / associations like moving out of nursing and into allied health or teaching; 
  3. Tweaking FTE: Changing work-time like changing from full-time (50+hrs / fortnight for teachers, 48+ hrs / fn for all others) to part-time or the other way around;
  4. Having a baby: Going on maternity leave; and
  5. Illnesses: Taking a pause due to a temporary absence.

All modifications must be done by contacting the Hotline. 

Get Help – Contacting the Hotline

  • If you are having trouble requesting your personalised letter online, our team can help:

    • Call us on our 24/7 Member Support Hotline – 1300 263 374.
    • Send us an email to hotline@redunion.com.au.
    • Start a Live Chat during business hours and requesting a human.
    • Use the hotline's SMS number (if you've been provided it). 
  • The Hotline is able to generate these letters and send them to you directly, but they will need to confirm your identity and ensure all the necessary details pass a check.

Cancellations terms

You can find cancellation terms at the various associations:

  • NPAA (nurses & midwives) 

  • TPAA (teachers)

  • AMPS (Allied Health & Medical)

  • SOPAA (Officers)

  • IWUA (Other).

We will do our best to ensure our policies are updated and up-to-date and clear, but we sometimes need assistance from you, our valued members. Please provide feedback wherever possible!