How to Update Your Billing Method
Your membership billing details can be updated quickly through your Member Portal or with help from our Support Teams.
Option A: Update It Yourself (Recommended)
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Log in to your Member Portal at member.redunion.com.au (AU) or member.unions.co.nz (NZ) using your union email address and mobile phone for verification.
Member Dashboard
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On the portal dashboard:
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Navigate to "Manage your membership" ->
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Click on "Update Membership Details" card ->
- In the "Membership" page scroll down to the bottom heading "Billing & Membership" ->
- Click on the button that says "Billing Details" ->
- You will now be connected to the Billing Portal.
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Billing Portal
- The Billing Portal will display your current subscription, next billing date, payment method, billing information, and downloadable invoice history.
- "Add payment method" and
- "Update information"Here tou can also update your payment method and billing information by selecting the options:
Option B: Contact Our Support Hub
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If you are having trouble updating online, our team can help:
- Call us on our 24/7 Member Support Hotline – 1300 263 374.
- Send us an email to hotline@redunion.com.au.
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- Start a Live Chat during business hours.
- Use the hotline's SMS number (if you've been provided it).
- Tips:
- Check if your correct mobile phone number is tied to your membership account when contacting the Support Teams - this is used to secure your portal access.
- Tip: Make sure your billing details are up to date to avoid any interruption to your services, coverage, and loyalty benefits.
Privacy information
The member dashboard uses the Red Union Group privacy policy and the billing portal uses the privacy policy of our billing provider which you can view here.