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How to Fix Login or Member Portal Issues

Having trouble logging in to your Member Portal? Here are the most common fixes.

The Member Portal

The member portal (AKA member dashboard) allows you to lodge a member support form, access addon services (like Red Academy & Red Tax), download invoices, update your billing details, and change subscriptions.

All of these activities can also be done via email or phone (after identity verification).

Log in to your Member Portal at:

Minimum requirements to use the Member Portal

The member portal can only be accessed if:

  1. You're a registered subscriber with Red Union Support Hub; 
  2. The email address you currently have registered with the union is used to login; and
  3. A mobile phone number is tied to your account that you have access to. 

If any one of the above is untrue, you cannot access the member dashboard, but you can access all the same actions available at the portal by contacting the Hotline.

Get Support

If you are having trouble accessing your member portal, our team can help:

  • Call us on our 24/7 Member Support Hotline – 1300 263 374.
  • Send us an email to hotline@redunion.com.au.
  • Start a Live Chat during business hours.
  • Use the hotline's SMS number (if you've been provided it). 

Troubleshooting your login on your own

You can try these steps yourself, which sometimes resolve login issues. 

  • Step 1: Check You Are Using the Right Email

    Make sure you are logging in with the email address linked to your membership. If you are unsure which email is on file, contact our Support Hub.

  • Step 2: Clear Your Browser Cache

    Sometimes old cached data can cause login issues. Clear your browser cache and cookies, then try again.

  • Step 3: Try a Different Browser or Device

    If the issue persists, try logging in from a different web browser or device.

Keep us informed of bugs

Our Member Portal is currently under continual improvement. Occassionally features might break or not behave as expected. 

If you think anything can be improved, or have feedback, please take the opportunity to let our Hotline know. They often forward things to developers to be prioritised based on urgency. Thank you for helping us stay aware and accountable for our systems.