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How to Submit a Member Support Form

If you are facing a workplace issue that needs attention of an industrial advocate or more, the simple Member Support Form (MSF) is your starting point for getting help from our industrial team.

What Is a Member Support Form?

The MSF is how you formally raise a workplace matter with Red Union Support Hub.

Once submitted, your case will be reviewed and triaged by our support team before being assigned to an industrial advocate or considered for further escalation.

How to Submit

Option A: Submit It Yourself (Preferred)

  • Log in to your Member Portal at member.redunion.com.au (AU) or member.unions.co.nz (NZ) using your current member email address and mobile phone for verification.

  • On the portal dashboard:

    • Navigate to "Need help?" section->

    • Click on the "Member Support Form" card -> 

    • Answer all required questions. 

Please ensure you provide sufficient details so our team can effectively triage your request.

Option B: Get Help Over the Phone

  • Only if you are having trouble submitting an MSF only, our team can help with this:

    • Call us on our 24/7 Member Support Hotline – 1300 263 374.
    • Send us an email to hotline@redunion.com.au.
    • Start a Live Chat during business hours and requesting a human.
    • Use the hotline's SMS number (if you've been provided it). 

Please provide an explanation for why the MSF won't work, so we can ensure it is as reliable as possible. 

What Happens Next

  • Your eligibility for industrial support or escalation will be assessed, eligibility requires: 
    • Up-to-date full membership; 
    • The matter be not pre-existing; and
    • There are sufficient details to assess the issue. 
  • If triage need further information, they will be able to contact you directly. 
  • Our timeliness: All MSF are attended to within 1 business day of being lodged, we apply a $25 credit to members when this does not occur upon request - check you email (including spam folder)! 

Tips for a Strong Submission

  • Include as much detail as possible about the issue.
  • Attach relevant documents in PDF format where possible.
  • Make sure your contact details and workplace information are up to date in your profile.
  • Use the same email as your login email wherever possible.

Will I get a laywer?

Not all matter require a lawyer - but if you're eligible for support you will always be given a contactable advocate with experience or training on your particular issue (and access to other experienced staff). This will be assessed on a case by case basis according to the MSF terms and conditions. 

What if I'm dissatisfied?

Should you be dissatisfied, please lodge a complaint with Hotline and they will escalate to our industrial team's leadership. You may also wish to escalate to the secretary of your particular association, which can be done via the hotlines.