Billing and Invoice Help

There are two ways to access the billing portal, either via your member dashboard or via the website menu at the top of each page.

Accessing the Billing Portal via the member dashboard:

1. Log in to your member dashboard at member.redunion.com.au (you will need your member email and mobile phone to do this).

2. Enter your credentials into the login page and select enter.
   
   If you are having difficulty logging in please read this article.

3. On the member portal dashboard:

   • Navigate to "Manage your membership" ->

   • Click on "Update Membership Details" card ->

   • In the "Membership" page scroll down to the bottom heading "Billing & Membership" -> 
   • Click on the button that says "Billing Details" -> 
   • You will now be connected to the Billing Portal.

The Billing Portal

• The Billing Portal will display your current subscription, next billing date, payment method, billing information, and downloadable invoice history. 
  • "Add payment method" - update your payment method
  • "Update information" - here tou can also update your payment method and billing information by selecting the options 
  • "Invoice History" - You can download our tax invoices issued to you for union services in the Billing portal.

Trouble accessing the billing portal?

The billing portal occassionally requires verification (for example, to update payment method). When this occurs:

• You will be prompted to insert you member email → 

• Once on this page, please enter your member email into the log in and click "send" →

• This will send an email to your inbox with a link to your billing portal. It should look something like this:

• Open the link in your email, and you'll be directed to your billing portal with the required credentials.

Updating your card details:

• To update your card details select "Add payment method" → 

• This will open a section where you're able to add a new card.

• Once complete, you can make your new card the default and delete your previous payment method by using the three dots beside the card.

Changing your billing address:

In order to change your billing address: 

• Select "update information" → 

• change your details → 

• select "save".

Accessing your invoices

Your invoices (2023-2024 financial year onwards only) are available under the invoice history section of your dashboard.

Please select the date of the invoice to bring up a copy of your invoice.

• Click on the invoice you'd like to view →

• you will be presented with a screen displaying the invoice number, payment date, total paid, and two buttons.

• Select "Download invoice" to download your invoice or "Download receipt" for a copy of your receipt. 

Still facing challenges?

• If you are having trouble accessing or updating details online, our friendlyteam can help:

  • Call us on our 24/7 Member Support Hotline – 1300 263 374.
  • Send us an email to hotline@redunion.com.au.

• • Start a Live Chat during business hours.
  • Use the hotline's SMS number (if you've been provided it).